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Shipping & collection

  • We ship your order within 2 working days after you place it. No orders are shipped at weekends or on Belgian public holidays.

    Do you urgently need your order or would you like it to be dispatched the same day? Please contact our customer service before placing your order. We will gladly check what is possible.

  • Shipping costs apply as follows:

    • Belgium: € 9,50 (excl. VAT)

    If your order is delivered in multiple shipments, shipping costs are charged only once.

  • For delivery, we work with Getax Logistics.

  • No, it is not possible to choose a delivery day in advance.

    As soon as the carrier receives your order for delivery, you will receive an email with a track and trace code so you can track your parcel.

  • The delivery address of a placed order can no longer be changed online.

    If you would still like to request a change, please contact our customer service as soon as possible.

    Changes are no longer possible once your order has been handed over to our logistics partner.

  • Have you received a damaged or defective product? Please contact our customer service as soon as possible.

    Please provide:

    • your order number;
    • a brief description of the issue;
    • if possible, a few clear photos.

    We will review your report as quickly as possible and work with you to find a suitable solution.

  • Have you received a different product than the one you ordered? Please contact our customer service.

    Please mention your order number and the product you received. We will make sure you receive the correct item as soon as possible and provide the necessary instructions to return the incorrectly delivered product.

  • We do everything we can to deliver your order as quickly as possible. However, in exceptional cases a delivery may be delayed.

    First check your parcel tracking information. If you see no update or the delay lasts longer than expected, please contact our customer service. We will gladly follow this up with the shipping partner for you.

  • Can your parcel not be delivered and does tracking indicate that it has been lost? Please contact our customer service.

    In that case, we will start an investigation with the shipping partner. If needed, we will provide a suitable solution, such as resending your order or issuing a refund.