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Ordering & payment

  • No, you do not need an account to place an order. During checkout, you can choose to order as a guest.

    Creating an account does have advantages. You can easily view and track your orders and you do not have to re-enter your billing and delivery details every time.

  • You can pay safely with us via Bancontact.

    For payment processing, we work with Mollie. This ensures secure and reliable payment handling.

  • After placing your order, we automatically keep you informed about its status.

    You will first receive an order confirmation email with all details of your order. If you have not received it, please check your spam folder. You will also be notified by email whenever the status changes.

    Do you have an account? You can also track the status of your order via My orders.

    Possible statuses are:

    • New: your order has been registered
    • In progress: we are processing your order
    • Ready for shipment: your order has been packed
    • Shipped: your order has been handed over to our shipping partner
    • Ready for collection: you can collect your order at the specified location
    • Collected: your order has been collected
    • Cancelled: your order was cancelled by us or at your request

  • Once placed, an order can no longer be changed online.

    If you would still like to request a change, please contact our customer service as soon as possible.

    For shipped orders, changes are no longer possible once your order has been handed over to our logistics partner. For collection orders, we will gladly check what is still possible.

  • Once placed, an order can no longer be cancelled online.

    If you wish to cancel your order, please contact our customer service as soon as possible. The sooner you contact us, the greater the chance that we can still help.

    For shipped orders, cancellation is no longer possible once your order has been handed over to our logistics partner. For collection orders, we will gladly check what is still possible.

  • Is the button to add a product to your basket missing? The product may be out of stock.

    It may also be that the price of the product is not available at that moment. In that case, the product cannot be ordered temporarily.

  • If your payment failed during checkout, you can try again.

    Please note that products may be temporarily unavailable. During the payment process, stock is briefly reserved and will become available again later. We recommend trying again after about 30 minutes.

    If the problem persists, please contact our customer service.

  • For every order, you will receive an invoice.

    We send this invoice by email. If you have an account, you can also view your invoices via My invoices.

  • Yes, during checkout you can indicate that you are a business customer.

    You enter your company name and VAT number and indicate whether your business is subject to VAT.

  • Are you placing an order as a business customer with a valid VAT number and an address outside Belgium, and are you subject to VAT? Then your order will automatically be processed as an intra-Community supply.